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Facility Management

“The organisation of your company will make your life easier – not the other way round.”

Strategic facility management supports your core business in the long term. A sophisticated FM business model enables optimised organisation, effective tools and smooth operation.

We will develop your customised FM concept for you – in 3 stages, from the analysis to the sustainable operating concept.
 
  • Right at the start, all areas of your present facility management will be put to the test. The results are used to derive the strategic development objectives for the FM business model and to define the optimisation potential.
    Process
    • Project management (project launch process and setting up the project organisation, cost and schedule management)
    Organisation
    • Organisation and requirement planning – analysis of the future organisation model and of the working concepts serving as a basis to develop the service organisation
    • Change management / securing acceptance – as a complementary measure for the
      stakeholders concerned
    Life cycle
    • Analysis of the costs of operation and use and the surface key figures in the portfolio
    • Analysis of the existing FM financial and controlling systems and of the risk management
    Management
    • Analysis of existing strategies and objectives in the FM

    • Analysis of the customers (market) and the products/services

    • Analysis of the organisation, the processes and tools and of the staff and executive system

    • Analysis of the property portfolio

    • Development of the FM business model – strategy based on targets, customer and
      service range, organisation and process model and the control models for costs,
      qualities and risk
  • We plan the set-up of your FM organisation including all associated key processes. The scope of work will be created, the tendering process for the services begins and the cost management is developed.
    Process
    • Project management (project coordination and control)
    Organisation
    • Change management / securing acceptance – as a complementary measure for the
      stakeholders concerned
    Life cycle
    • Redesign of a financial and controlling system for the management (costs and revenue
      structure, key figures and incentive systems)
    Management
    • Planning of a needs-based FM organisation (role models and structural organisation, sourcing strategy and service provider structure, tasks and job descriptions and resource planning, processes, need for change)

    • Development of concepts and planning of the scope of work for the products and services
      which are consistent with the needs, with service level agreements and key
      performance indicators

    • Performance of feasibility studies with respect to FM tools

    • Planning of the FM tools and preparation of specifications

    • Establishment of organisation-specific evaluation criteria for the portfolio management
      as well as participation in the evaluation of the portfolio
  • We control the set-up of the FM organisation, the tools and the implementation by the internal and external service providers. We optimise the economic efficiency and make sure that your entire facility management will become productive.
    Process
    • Project management (project coordination and control, project completion process)
    • Development of a procurement strategy and support of the procurement processes for the relevant FM products and services depending on the implementation model decided
      on (single or multi sourcing)

    • Support of the procurement processes for FM tools (user platforms, CAFM systems,
      portfolio management tools)
    Organisation
    • Change management / securing acceptance – as complementary measure for the
      stakeholders concerned
    Life cycle
    • Implementation of a FM financial and controlling system
    Management
    • Implementation of the planned FM organisation (recruitment, support of the change
      process, set-up of control system and support in the continuous improvement process)

    • Control of the implementation process for products and services and set-up of the quality assurance system

    • Support in the implementation of FM tools

    • Support in the implementation of portfolio management tools and the evaluation of
      the portfolio and derivation of a portfolio strategy
Result
  • Effective and efficient FM organisation

  • Well-organised interface to the core business

  • Optimised costs and control systems

  • Integrated FM tools

  • Beneficial products and services

  • FM organisation manual